Resetting your Xfinity cable box is a crucial step to troubleshooting Xfinity cable box when it has issues. This guide will show you how to fix the Xfinity cable box not working problem and the steps to reset Xfinity cable box. Read on to know more.
Resetting vs Restarting Your Xfinity Cable Box
When you’re experiencing issues with your Xfinity cable box, there are two ways to potentially solve this: restarting or resetting the device. Both can help fix most errors on your cable box but are entirely different from one another.
1 Resetting vs Restarting Your Xfinity Cable Box2 How to Reboot Xfinity Cable Box2.1 Method #1: Reboot via the Power Button2.2 Method #2: Power Cycle Your Xfinity Cable Box2.3 Method #3: Restart Your Xfinity Cable Box via the Help Menu2.4 Method #4: Restart Using Your Xfinity Online Account3 How to Factory Reset Xfinity Cable Box3.1 Method #1: Factory Reset Your Cable Box via Settings3.2 Method #2: Reset Using the Xfinity My Account App4 Final Thoughts
Restarting your Xfinity cable box is a quick way to refresh the device’s internal components. Compared to a reset, a simple restart will not cause harm to your stored data, which means it won’t delete all the saved channels, programs, and customizations on your cable box. On the other hand, resetting your device requires you to revert it to its factory state. It deletes all stored data and puts all settings and configurations to their defaults. Resetting your Xfinity cable box may wipe your recorded programs and broadcasts. If you are experiencing a remote problem instead, such as an issue where your Xfinity remote won’t change channels, we have a dedicated guide to troubleshooting this.
How to Reboot Xfinity Cable Box
A quick reboot fixes most minor bugs and glitches on your device. To reboot your Xfinity cable box, you can choose between three methods:
Method #1: Reboot via the Power Button
The first thing you can do when your Xfinity cable box is not working is to reboot it using its Power button. To do this, follow the steps below:
Method #2: Power Cycle Your Xfinity Cable Box
Another restart method that you can try is power cycling. This works by re-initializing the device’s internal components by draining its stored power. To power cycle your Xfinity cable box, follow these steps:
Method #3: Restart Your Xfinity Cable Box via the Help Menu
You can restart your Xfinity cable box using the Help Menu. It allows you to reboot your device without unplugging its power cable. Make sure that your Xfinity remote control is working before doing this method. To restart your Xfinity cable box using the Help menu, proceed to these steps:
Method #4: Restart Using Your Xfinity Online Account
If your Xfinity online account is already set up, you can restart your connected devices, including your Xfinity cable box. You can access your account via your computer or phone’s browser. To restart your Xfinity cable box via your Xfinity online account, do the following:
How to Factory Reset Xfinity Cable Box
If various restarting methods don’t fix your Xfinity cable box, you can try resetting it to its factory default. This deletes your saved recordings and DVR data and resets all configurations to their defaults. There are two main ways to factory reset your Xfinity cable box:
Method #1: Factory Reset Your Cable Box via Settings
To factory reset your Xfinity cable box via the User Settings option, follow these steps:
Method #2: Reset Using the Xfinity My Account App
To do this restart method, you first need to download the Xfinity My Account app on your smartphone or tablet. It’s free on the Google Play Store and the App Store. Once it’s downloaded and installed on your phone, proceed to the steps below to reset your Xfinity cable box via the app:
Final Thoughts
Comcast’s Xfinity cable box is one great way to stream various on-demand, pay-per-view, and cable TV content in your home. However, it’s possible to experience problems with your cable box device, such as bugs, missing channels, and audio issues. Hopefully, this guide helps you to reset your Xfinity cable box using various methods. If these fixes were ineffective, try contacting Xfinity Support for more help.
